Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for any reason.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rweedn@archivea.com, Let us know what is the issue. Ship us back the items and upon receipt we will issue a refund as long as condition is as stated above.  

Archivea GmbH

Via Giulio Vicari 10

6900 Lugano, Switzerland

You can always contact us for any return question at rweedn@archivea.com or call at +41 79 265 8891

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.